What do we do with your information?
When you purchase something from Monarch, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
In addition, we maintain a record of your purchase history, product interests, and whatever other details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. We understand and recognize that we must maintain and use customer information responsibly.
Monarch will never rent or sell your e-mail address. We do not store or share credit card information with third parties other than for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to place an order or access certain features of our Site.
We will use your information collected online to process and fulfill your order. Additionally, your email address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary email messages related to your order, such as order and shipping confirmations.
With your permission, we may send you emails about our store, new products and other updates. You are able to Unsubscribe at any time. We make that easy for you by providing that option in each email we send you.
For information on our utility and design patents, please contact us through the form below. The Monarch wordmark is a registered trademark of Monarch Collection Inc.
Monarch’s website and your data is stored on Shopify's secure network, on secure servers behind a firewall.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with the highest level of encryption available, SHA-2 2048 bit encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standard practices.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by Monarch and its service providers.
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Monarch products, services and our overall Site experience.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Age of Consent
By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your province or state of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions and Contact Information
Monarch takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.
If you have any questions or suggestions or simply want more information, contact our Privacy Compliance Officer through the form below or by mail at:
Re: Privacy Compliance Officer
55 Northfield Dr. East, Suite 185, Waterloo ONTARIO CANADA N2K 3T6