What do we do with your information?
When you purchase something from Monarch, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
In addition, we maintain a record of your purchase history, product interests, and whatever other details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. We understand and recognize that we must maintain and use customer information responsibly.
Monarch will never rent or sell your e-mail address. We do not store or share credit card information with third parties other than for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to place an order or access certain features of our Site.
We will use your information collected online to process and fulfill your order. Additionally, your email address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary email messages related to your order, such as order and shipping confirmations.
With your permission, we may send you emails about our store, new products and other updates. You are able to Unsubscribe at any time. We make that easy for you by providing that option in each email we send you.
For information on our utility and design patents, please contact [email protected]
The Monarch wordmark is a registered trademark of Monarch Collection Inc.
Monarch’s website and your data is stored on GoDaddy’s United States secure network, on secure servers behind a firewall. The Monarch site uses SSL Encryption service which secures information that passes between our Site and GoDaddy’s network.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with the highest level of encryption available, SHA-2 2048 bit encryption . Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standard practices.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by Monarch and its service providers.
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Monarch products, services and our overall Site experience.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Age of Consent
By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your province or state of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions and Contact Information
Monarch takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.
If you have any questions or suggestions or simply want more information, contact our Privacy Compliance Officer at [email protected] or by mail at Monarch Collection Inc.
Re: Privacy Compliance Officer
55 Northfield Dr. East, Suite 185, Waterloo ONTARIO CANADA N2K 3T6
Terms and Conditions
Terms of Service
Welcome to the Monarch web site (“the Site,” “we,” “us,” or “our”). Monarch provides this site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our Site. By using this Site, you agree to follow and be bound by the following rule below. If you do not agree to these Terms, please do not use this Site in any way.
Additionally, Monarch reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
All of the content that appears on the Monarch web site, including all visuals, text, audio and video clips is subject to copyright protections and /or other intellectual property rights or licenses held by Monarch. The entire content of the Monarch Site is copyrighted as a collective work under Canadian copyright laws. Monarch grants you a limited license to access and make personal use of the content on this website. Content of the Monarch website is intended solely for the personal, non-commercial use by the users of our Site.
Monarch may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us. If you would like to alter the frequency or type of communications you receive from us, you may do so at any time by sending notice to [email protected].
You cannot access or use the Monarch website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via email and chat or by obscene or abusive language, is strictly forbidden. Although Monarch cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.
Also, you agree that no comments or other user submissions submitted by you to the Monarch website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Monarch strives to create an interactive relationship with the users of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Monarch on or by this Site shall be and remain Monarch property. Users assign all property rights and interests to Monarch allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, Monarch shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.
Corrections of Site Errors
The information on the Monarch website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
By use of this Site, you agree to indemnify and hold Monarch (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).
Modification/Termination of Website
In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Monarch shall not be liable to you or any third party for any termination of your access.
Third Party Links
To improve our Site, Monarch may use and promote services provided by outside third parties. However, even if the third party is affiliated with Monarch, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.
WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD-PARTY WEBSITE.
DISCLAIMER OF WARRANTY
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A “LINKED SITE”) ARE PROVIDED TO YOU “AS IS” WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, MONARCH MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.
LIMITATION OF LIABILITY
MONARCH SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF MONARCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH